RETURNS & REFUNDS

Our return policy is effective for 14 days from the date you receive your item. We accept returns on all unworn necklaces. Send an email to support@shopalexandriak.com with your full name, order number, and the reason for your return.

We do not accept returns on any personalized items.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment). Please allow 3-10 business days for the refund to appear in your account.

We do not provide shipping labels for returns. We recommend using a service with tracking as we are not responsible for lost packages.

We are not responsible for orders that are undeliverable due to an incorrect address.